General support
Account issues, project questions, escrow and payout help.
support@nairacoders.com
We aim to respond within 2 business days.
NairaCoders
Support
Help with accounts, projects, milestone escrow, payouts, and disputes. Most answers live in your workspace; humans handle the rest.
Security reports
Report suspected account takeover, fraud, or vulnerabilities.
security@nairacoders.com
Please do not include credentials or live user data in reports.
Disputes
Milestone disagreements are handled in SabiResolve, not email.
Open a case from the project workspace so evidence stays attached.
Quick links
Disputes center
Track and open milestone dispute cases.
SabiResolve Chamber
Mediation-first dispute resolution with jury escalation.
Security settings
Passkeys, two-factor authentication, and trusted devices.
Subscriptions & billing
Plans, invoices, and billing history.
External project management
Work managed outside the marketplace with escrow coverage.
Notifications
Review alerts about your projects, bids, and cases.
Frequently asked
A milestone was funded but my provider hasn't started. What now?
Message the provider in the project workspace first. If there's no response or the deadline is at risk, open a dispute in SabiResolve — escrowed funds stay protected until the case is resolved.
When do I get paid as a provider?
When the employer approves a milestone deliverable, the escrowed amount for that milestone is released to your payout account. Disputed milestones are released according to the dispute outcome.
Can I pay a provider outside NairaCoders?
No. Off-platform payments fall outside escrow, contract snapshots, and dispute protection. Keeping payments on-platform is what makes the guarantees enforceable.
My account was locked after too many sign-in attempts.
Use the sign-in recovery options, or contact general support with the email on the account. Security settings let you register passkeys and trusted devices to avoid repeat lockouts.
How do I delete my account and data?
Contact general support to start account closure. Active contracts and disputes must be completed first; data is then deleted or retained only as required by law (see the Privacy Policy).